FAQ — Car Rental Service

You can submit a request through our booking form. Simply fill in your pick-up location, dates, and preferred car type. Our team will contact you to confirm availability and final details.

You will need:

• a valid driving licence,
• a passport or ID,
• a phone number or email for contact.

Some locations may require an international driving permit (IDP).

Yes, most car rentals require a refundable security deposit. The amount depends on the car category and rental period. You will be informed before confirmation.

We typically accept:

• credit/debit cards,
• online payment links,
• in some cases, cash or bank transfer.

Payment instructions will be shared once your booking is confirmed.

In many cases, a credit card is preferred for the security deposit. However, depending on availability, we may offer alternative options. Contact our team for details.

Most rentals include unlimited mileage, unless stated otherwise. If a certain car has mileage restrictions, we will notify you before confirming the booking.

Yes. Airport pick-up and drop-off options are available. You can specify this in the booking form or notify our team in advance.

Yes, one-way rentals are available for an additional fee. Just choose separate pick-up and drop-off points when submitting your request.

If you provide your flight number, our team will track your arrival time and adjust the pick-up schedule without extra charges.

Yes, we can provide:

• child seats,
• GPS navigation,
• Wi-Fi devices,
• additional insurance packages.

Just mention your extras in the message section of the form.

You can request an extension by contacting our support team. We'll check availability and update your rental agreement accordingly.

Cancellations made at least 24 hours before pick-up are usually free of charge. Late cancellations may include a fee depending on the car and rental period.

All cars include basic insurance by default. You can upgrade to full coverage for extra protection. Our team will explain available insurance options before booking.

In case of a mechanical issue, contact our support team immediately. We will arrange roadside assistance or replace the vehicle, depending on the situation.

Yes, additional drivers are allowed, but they must provide valid documents and may be subject to an extra fee.